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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?
A) 34%
B) 44%
C) 24%
D) 14%
2. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?
A) HP Cirrus
B) MySalesGuide
C) HP Care Pack Central
D) HP Attach Widget
3. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
A) HP Care Pack Services
B) HP Deployment Services
C) HP Custom Contractual Services
D) HP Standard Contractual Services
4. Which statements help you discover needs of HP Contractual Services? (Select three.)
A) Does the customer need to have one service agreement per serial number?
B) Is there an RFP for services?
C) Does the customer environment contain multi-vendor equipment to support?
D) Would the customer benefit from an up-front payment?
E) Is it to cover new equipment?
F) Would the customer fleet support solution benefit from onsite engineers?
5. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)
A) Secure protection of sensitive data
B) Increased staff productivity
C) Removal of unplanned repair costs
D) Reduced theft of computers and printers
E) Support for users with efficient escalation process
F) Efficient support of mobile users
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B,C,F | Question # 5 Answer: B,C,E |






