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HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Which statement is true about a custom service contract compared to a standard service contract?
A) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
B) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
C) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
D) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
2. In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)
A) the ability to modify, validate, and test customer-supplied images
B) the ability to build new PC images per customer specifications
C) the ability to protect PCs with physical anti-theft tagging
D) the ability to include the customer logo during the booting process
E) the ability to load old BIOS versions on new devices
3. Which types of HP Services contracts are available to your customers? (Select two.)
A) Durational
B) Custom
C) Adjustable
D) Standard
E) Transactional
4. Why does investing in HP Services matter to your customers?
A) give customers incremental discounts on accessories
B) help reduce the impact of downtime and maximize employee productivity
C) earn money on rebates
D) resell HP Services
Solutions:
Question # 1 Answer: D | Question # 2 Answer: A,B | Question # 3 Answer: A,E | Question # 4 Answer: B |