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Nokia SDM Certification - PS NSOP Sample Questions:

1. By which trigger is Accrued Cost transferred to Actual Cost?

A) Goods Receipt (GR) booked.
B) Trouble Ticket/Work Order issued to subcontractor.
C) Subcontractor invoice received.
D) Trouble Ticket/Work Order Closed.

2. The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?

A) Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
B) Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.
C) If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
D) Define the response plan for the new Risk and apply it.

3. The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hands of the other supplier (competitor), what's the correct way to answer this request?

A) This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN's footprint. Therefore I will act to complete this additional service as soon as possible without a PO.
B) I assure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.
C) I will escalate this customer request to the Customer Team and ask to approve the related risk order.
D) It's a major network problem for which NSN could get the blame: therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.

4. When MUST Outsourcing Deals be subject to presales extra qualification rigour to ensure compliance with outsourcing guidelines for Qualification & QA and Solution Review?

A) When they have a TCV for services of over EUR50 million or require Level C LoA approval.
B) When they are strategic in nature, have a TCV for services of over EUR100 million or require Level A LoA approval.
C) When they have a TCV for services of over EUR20 million or require Level C LoA approval.
D) When they are strategic in nature, have a TCV for services of over EUR80 million or require Level B LoA approval.

5. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?

A) Execute but only with formal approval of the Operations Business Manager.
B) Execute if the task will not have a significant impact on the cost baseline and keep customer happy.
C) Execute if there is a risk to harm the customer satisfaction.
D) Initiate the Change Management Process.

Solutions: