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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Operations & Governance | 30% | - Incident, Problem & Change Management - Service Monitoring & Reporting - Escalation & Stakeholder Communication |
| Continuous Improvement | 20% | - Optimization & Improvement Initiatives - Customer Satisfaction & Service Reviews - Performance Analysis |
| SDM Concepts & Framework | 25% | - Service Delivery Lifecycle - Nokia SDM Model & Principles - ITIL/COBIT Alignment |
| Service Design & Planning | 25% | - Customer Requirements & Expectations - Risk Assessment & Dependency Management - SLA, KPI & Service Catalog |
Nokia SDM Certification - NI Sample Questions:
Question 1
There is a shortage in the delivery of a certain type of antenna needed for sites in your project. The customer is pushing you to complete the installations. What's the best way to proceed ?
A. Tell the Customer that we have a force majeure issue that will impact the rollout and you will push Logistics to deliver the required antenna.
B. Install a different antenna and replace it later when the correct model arrives.
C. Notify the Customer about the issue and propose acceptable alternatives supported by Network Planning experts.
D. Install a different antenna with similar characteristics and proceed with the rollout.
Question 2
What are examples of relevant inputs to Project Plan preparation?
A. Customer RFQ and Customer Implementation Requirements (priority, site specifications), besides the sub plans that PM considers relevant.
B. Cost Plan, Schedule and Quality Plan.
C. All inputs defined in the NSN Project Plan Template.
D. PMBok.
Question 3
The Project Manager is only authorized to place orders to vendors ...
A. 1. within the approved scope of the project
2.within the guidelines and definitions documented in the Project Procurement Plan
3.using suppliers with good reputation and a good personal relationship with the PM
4.sending the PO in written form such as email or fax.
B. 1. after Gate 6 of the NSN Sales Process
2.if the PM has informed the procurement department
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist
4.sending PO through email or fax to the supplier
C. 1. if CT Head gave instruction for the order
2.within the guidelines and definitions documented in the Project Procurement Plan
3.if he has received a written offer from the supplier
4.using SAP or Modular Logistics System (MLS)
D. 1. within the approved scope of the project
2.within the guidelines and definitions documented in the Project Procurement Plan
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist
4.using SAP or Modular Logistics System (MLS)
Question 4
What are the sources of information to PRS(Profitability Reporting System) reports?
A. F&C Sales Estimations and CPM Cost Planning.
B. Nelle provides planned figures and SAP provides Actual figures.
C. Goods Receipt in IPM and Invoicing information from Logistics area.
D. Demand Planning figures and Revised Cost Baseline.
Question 5
What is ROLLO?
A. Rollo is the official NI tool for risk management of a Customer Project rollout.
B. Rollo is the official NI tool for sales forecasting of a Customer Project rollout.
C. Rollo is the official NI tool for quality management of a Customer Project rollout.
D. Rollo is the official NI tool for planning and tracking a Customer Project rollout.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: D |






