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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

A) The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development
B) Service Catalogue and Service Portfolio are different names for the same thing
C) The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment
D) The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development

2. Which of the following statements BEST describes the aims of Release and Deployment Management?

A) To record and manage deviations, risks and issues related to the new or changed service
B) To build, test and deliver the capability to provide the services specified by Service Design and that will accomplish the stakeholders requirements and deliver the intended objectives
C) To ensure that each Release package specified by Service Design consists of a set of related assets and service components that are compatible with each other
D) To ensure that all Release and Deployment packages can be tracked, installed, tested, verified and/or uninstalled or backed out if appropriate

3. Which is the correct combination of Service Management terms across the Lifecycle?

A) 1C, 2B, 3A, 4D
B) 1B, 2C, 3D, 4A
C) 1C, 2D, 3A, 4B
D) 1A, 2B, 3C, 4D

4. Which of the following is NOT defined as part of every process?

A) Metrics
B) Inputs and outputs
C) Functions
D) Roles

5. What is the definition of an Alert?

A) A warning that a threshold has been reached or that something has changed
B) A type of Incident
C) An error message to the user of an application
D) An audit report that indicates areas where IT is not performing according to agreed procedures

Solutions: