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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Wofür ist Zuverlässigkeit ein Maßstab?

A) Wie lange ein Dienst oder eine Komponente ihre Funktion ohne Fehler ausführen kann
B) Die Verfügbarkeit eines Dienstes oder einer Komponente
C) Wie schnell ein Service oder eine Komponente in den normalen Betriebszustand zurückversetzt werden kann
D) Die Risikostufe, die sich auf einen Service oder Prozess auswirkt

2. Die Sanierungsplanung wird am besten wie folgt beschrieben:

A) Planen, wie die Änderungsanforderung einer fehlgeschlagenen Änderung angezeigt wird
B) Planen, wie ein Benutzer für eine fehlgeschlagene Änderung entschädigt wird
C) Planung der erforderlichen Schritte, wenn eine Änderung nicht erfolgreich ist
D) Planen, wie die Kosten einer Änderung erstattet werden

3. Welche der folgenden Aussagen ist INKORREKT?

A) Das Service Knowledge Management System (SKMS) enthält Configuration Management-Datenbanken (CMDB).
B) Das SKMS kann Benutzerfertigkeitsstufen enthalten
C) Das SKMS ist Teil des Configuration Management System (CMS).
D) Das SKMS kann Daten zur Leistung der Organisation enthalten

4. Welches der folgenden Module ist für die Definition einer Organisationsstruktur am nützlichsten?

A) Der Deming-Zyklus
B) RACI-Modell
C) Servicemodell
D) CSI-Modell (Continual Service Improvement).

5. Welche der folgenden Funktionen gehören zum Service Asset- und Konfigurationsmanagement?
1. Identifizierung von Configuration Items (CIs)
2.Aufzeichnen von Beziehungen zwischen CIs
3. Aufzeichnung und Steuerung von virtuellen Cis
4.Finanzierung des Kaufs von Software zur Unterstützung des Service-Assets und des Konfigurationsmanagements

A) nur 1, 2 und 3
B) nur 3 und 4
C) Alle oben genannten
D) nur 1, 2 und 4

Solutions: