Updated Sep-2024 Exam Materials for You to Prepare & Pass Salesforce-Associate Exam.
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Salesforce Certified Associate exam is designed for individuals who are new to Salesforce and want to demonstrate their proficiency in using the platform. Salesforce-Associate exam covers various topics such as Salesforce fundamentals, data modeling and management, security, and user interface customization. Salesforce-Associate exam is conducted online and consists of multiple-choice questions.
NEW QUESTION # 55
How should an associate display the sum of all closed won Opportunity amounts at the Account level?
- A. A Roll-Up Summary field
- B. A custom report type
- C. The Opportunity related list
Answer: A
NEW QUESTION # 56
A Salesforce associate is asked to add a new employee record to their client. Get Cloudy Consulting.
To which object should they add this record?
- A. Contacts
- B. Leads
- C. Accounts
Answer: A
Explanation:
Explanation
The Contact object is where the associate should add the new employee record. The Contact object is used to store information about individuals who are associated with an account, such as name, phone, email, title, and role. The Contact object has a lookup relationship with the Account object, which allows the user to select an account that the contact is related to. The Accounts object is used to store information about companies or organizations that are customers, partners, or competitors. The Accounts object does not store information about individual employees. The Leads object is used to store information about potential customers who have shown interest in a product or service, but have not yet been qualified. The Leads object does not store information about existing employees.
NEW QUESTION # 57
The Health Department wants to gain more insight into its patient data than what Salesforce Dashboards can provide.
Which Salesforce product should the department use?
- A. Health Cloud
- B. CRM Analytics
- C. Experience Cloud
Answer: B
Explanation:
Explanation
CRM Analytics is the Salesforce product that the Health Department should use to gain more insight into its patient data than what Salesforce Dashboards can provide. CRM Analytics is a cloud-based analytics platform that allows users to explore data, discover insights, and make data-driven decisions. CRM Analytics can connect to various data sources, including Salesforce and external systems, and provide interactive visualizations, AI-powered insights, and predictive modeling
NEW QUESTION # 58
An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.
Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?
- A. Experience
- B. Cloud Sales Cloud
- C. CRM Analytics
Answer: A
Explanation:
Explanation
The cloud that will decrease the number of incoming calls, empower customers, and increase satisfaction for the insurance call center is Experience Cloud. Experience Cloud is a product that allows companies to create digital experiences for their customers, partners, and employees, such as websites, portals, forums, and mobile apps. Experience Cloud helps the insurance call center to provide self-service options, such as FAQs, knowledge articles, chatbots, and case management, to its customers, so that they can find answers and solutions on their own, without having to call the agents. This reduces the call volume and improves the customer satisfaction and loyalty.
NEW QUESTION # 59
A manager is creating a dashboard for their team and wants each team member to receive a copy of the dashboard results by email each week.
What should the team members do to ensure they receive they weekly results?
- A. Like the dashboard.
- B. Follow the dashboard
- C. Subscribe to the dashboard
Answer: C
NEW QUESTION # 60
An organization wants to implement Salesforce into its business model. The requirements include:
* Operations management
* Program management
* Grantmaking
* Fundraising
* Marketing
* Engagement
Which cloud is preconfigured to handle all of these requirements7
- A. Nonprofit
- B. Analytics
- C. Experience
Answer: A
Explanation:
Explanation
The Nonprofit Cloud is the cloud that is preconfigured to handle all of the requirements listed. The Nonprofit Cloud is a set of products and solutions designed specifically for nonprofit organizations, such as operations management, program management, grantmaking, fundraising, marketing, and engagement. The Nonprofit Cloud includes the Nonprofit Success Pack (NPSP), which is a managed package that adds pre-built objects, fields, workflows, and reports to the standard Salesforce platform. The Analytics Cloud is a cloud that provides business intelligence and data visualization tools, such as Einstein Analytics and Tableau. The Experience Cloud is a cloud that allows the creation of digital experiences, such as websites, portals, and mobile apps, for customers, partners, and employees.
NEW QUESTION # 61
A Salesforce associate deletes an Account of a company that recently went out of business.
Which other related records are automatically deleted?
- A. Any related leads
- B. Any related cases
- C. Any related opportunities
Answer: C
NEW QUESTION # 62
An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.
Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?
- A. Experience
- B. Cloud Sales Cloud
- C. CRM Analytics
Answer: A
NEW QUESTION # 63
Get Cloudy Consulting encourages end users to update their own settings.
How can an end-user access their personal settings?
- A. Click the gear, con in the header, then click Setup.
- B. Click the profile icon in the header, then dick Settings.
- C. Click the question mark icon in the header, then create a Case.
Answer: B
Explanation:
Explanation
The way that an end-user can access their personal settings is to click the profile icon in the header, then click Settings. This will open the Settings page, where the user can update their personal information, language and locale, email, display, security, and other settings. Clicking the gear icon in the header, then clicking Setup will open the Setup page, where the user can access the org-wide settings and features, but not their personal settings. Clicking the question mark icon in the header, then creating a Case will open the Help Center, where the user can get help and support, but not access their personal settings.
NEW QUESTION # 64
Get Cloud Consulting (GCC) currently uses separate platform for marketing sales, commerce, service, and information technology. As GCC continues to grow, it decides to move all departments onto Salesforce.
What would provide GCC the most benefit by mobbing to the Salesforce Platform?
- A. Salesforce provides a complete view of a company's customers on one unified platform.
- B. Salesforce saves companies money by eliminating the need to purchase licenses for multiple systems.
- C. Salesforce increases security by only requiring employees to remember one password.
Answer: A
Explanation:
Explanation
The most benefit that GCC would get by moving to the Salesforce Platform is that it provides a complete view of a company's customers on one unified platform. This means that GCC can access and manage all the data and processes related to its marketing, sales, commerce, service, and IT departments from one place, without having to switch between different systems or platforms. This also enables GCC to have a 360-degree view of its customers, which helps it deliver personalized and consistent experiences across all touchpoints.
NEW QUESTION # 65
A Salesforce associate recently relocated from Get Cloudy Consulting s San Francisco office to its new London office. The associate wants to change their work hours information in the Salesforce org to reflect their new time zone.
Which method is easiest to change these settings?
- A. Go to Settings -> Personal Information -> My Work Information
- B. Go to Setup -> Company Information -> Default Time Zone
- C. Submit a case with Salesforce support
Answer: A
Explanation:
Explanation
The easiest method to change the work hours information in the Salesforce org to reflect the new time zone is to go to Settings -> Personal Information -> My Work Information, and select the appropriate time zone from the drop-down menu.
NEW QUESTION # 66
Get Cloudy Consulting gets 90°^b of its business from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field to Trade Show'.
What should help the sales reps when they create these lead records?
- A. Change the default value of the Lead Source field from 'Web' to Trade Show'.
- B. Format a validation rule requiring the Lead Source field to equal Trade Show'.
- C. Make an assignment rule named Trade Show' to only assign leads to sales reps.
Answer: B
NEW QUESTION # 67
A Salesforce associate at Get Cloudy Consulting needs a list of all active contacts grouped by Account. What is the first step in building this report?
- A. Create a joined report with accounts and contacts.
- B. Create a new report using the Contacts & Accounts report type.
- C. Create a Contacts report with a filter on Account.
Answer: B
NEW QUESTION # 68
A Salesforce associate wants to quickly create an org where they can learn, practice, and develop Salesforce skills.
Which type of org should they create from within Trailhead?
- A. Sandbox
- B. Playground
- C. Developer Edition
Answer: B
Explanation:
Explanation
The type of org that the associate should create from within Trailhead to quickly learn, practice, and develop Salesforce skills is a Playground. A Playground is a free, fully functional Salesforce org that you can use to test and explore the platform. You can create multiple Playgrounds from Trailhead and use them to complete hands-on challenges and projects1. A Developer Edition is a type of org that you can create from the Salesforce website, not from Trailhead. A Sandbox is a type of org that you can create from a production org as a copy of it for testing and development purposes
NEW QUESTION # 69
A Salesforce user at Get Cloudy Consulting informs the company's Salesforce associate they have moved to another department in the organization and no longer need access to Salesforce.
How should the associate change the user's access?
- A. Deactivate the user to free up the Salesforce license.
- B. Delete the user to free up the Salesforce license.
- C. Do nothing; the user may need to access Salesforce in the future.
Answer: A
NEW QUESTION # 70
Get Cloudy Consulting (GCC) wants to integrate its financial system with its Salesforce environment. After searching the AppExchange and reviewing documentation for its financial system. GCC did not find anything.
What should be used to build this integration?
- A. Commerce Cloud
- B. MuleSoft
- C. Financial Services
Answer: B
NEW QUESTION # 71
A Salesforce associate is asked to add a new employee record to their client. Get Cloudy Consulting.
To which object should they add this record?
- A. Contacts
- B. Leads
- C. Accounts
Answer: A
NEW QUESTION # 72
A Salesforce associate at Get Cloudy Consulting is working with a user to view multiple records and their related records on the same screen. Currently, the user uses multiple browser tabs.
Which app should the associate recommend for the user to view multiple records and their related records on one screen?
- A. Salesforce Lightning Console
- B. Salesforce Dashboard
- C. Salesforce Lightning Page
Answer: A
Explanation:
Explanation
The Salesforce Lightning Console is an app that allows the user to view multiple records and their related records on one screen, using tabs and subtabs. This can improve the user's productivity and efficiency.
NEW QUESTION # 73
What is the maximum number of rows will display?
- A. 2,000
- B. 3,000
- C. 5, 000
Answer: B
Explanation:
Explanation
The maximum number of rows that a report will display is 3,000. If a report returns more than 3,000 rows, only the first 2,000 rows are displayed and the rest are truncated. To see all the rows, you can export the report to a CSV file
NEW QUESTION # 74
Get Cloudy Consulting (GCC) has a Contact that works at two different Accounts.
How should GCC related this Contact to two Accounts?
- A. Use Contacts to multiple Accounts
- B. Merge the two Account records
- C. Create two contact records
Answer: A
NEW QUESTION # 75
A Salesforce Associate is asked to review multiple reports from the current month's folder and bring insight into a meeting.
How should the associate locate all the reports in a single location from the Report object?
- A. Use the Global search bar
- B. Click on All Folders and use the search bar
- C. Click on All Reports and use the search bar
Answer: B
Explanation:
Explanation
The way that the associate can locate all the reports in a single location from the Report object is to click on All Folders and use the search bar. All Folders is a menu that shows all the report and dashboard folders that the associate has access to. The associate can search for the current month's folder by entering its name or keyword in the search bar and then select it to view all the reports in that folder. Using the Global search bar or clicking on All Reports and using the search bar are not as efficient and accurate as using the All Folders menu, because they will return results from all the reports and folders, not just the current month's folder.
NEW QUESTION # 76
Get Cloudy Consulting (GCC) has recently been onboarded as a Salesforce customer. GCC wants to enroll its in-house IT administration team in a Salesforce instructor-led training workshop.
Which resource provides virtual and in-person learning that should help the team accelerate their Salesforce knowledge?
- A. Trailhead Academy
- B. Salesforce Help
- C. Trailhead Community
Answer: C
NEW QUESTION # 77
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