GCP-GC-IMP Dumps 2022 - New Genesys GCP-GC-IMP Exam Questions
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NEW QUESTION 10
How do you represent your organization when you contact the Genesys Cloud support team?
- A. Organization ID
- B. Agent Name
- C. Company Name
- D. ID
Answer: A
NEW QUESTION 11
Which button would you click to mute yourself when on a call?
- A. Microphone
- B. Drop-down arrow
- C. Phone with down arrow
- D. Dialpad
- E. Vertical bars
Answer: A
NEW QUESTION 12
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.
- A. Associate the network interface
- B. Assign the Edge to a Site
- C. Configure a trunk
- D. Create a Site
- E. Authenticate the Edge
- F. Create an Edge Group
- G. Configure the Edge Connectors
Answer: C
NEW QUESTION 13
What type of trunk would you create to connect to an AudioCodes Mediant gateway?
- A. WebRTC phone trunk
- B. External trunk
- C. Network interface trunk
- D. SIP phone trunk
Answer: D
NEW QUESTION 14
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 3
- B. Genesys Cloud 4
- C. Genesys Cloud 1
- D. Genesys Cloud 2
Answer: A
NEW QUESTION 15
When creating an external trunk, what protocol(s) can be selected? (Choose three.)
- A. UDP
- B. The default protocol
- C. TCP
- D. SIP
- E. TLS
Answer: A,C,E
NEW QUESTION 16
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
- A. Outbound
- B. SIP Access Control
- C. Calling
- D. Availability
Answer: B
NEW QUESTION 17
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
- A. EOS
- B. Blackberry OS
- C. IOS
- D. Android
- E. Windows 10 mobile
Answer: C,D
NEW QUESTION 18
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A. Gateway
- B. SIP
- C. Outbound Proxy
- D. WebRTC
Answer: B,D
NEW QUESTION 19
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 2
- B. Genesys Cloud 4
- C. Genesys Cloud 1
- D. Genesys Cloud 3
Answer: A
NEW QUESTION 20
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that is not accessible to the public Internet.
- B. A network segment that has access to your internal LAN.
- C. A network segment connected directly to Customer Care.
- D. A network segment that has outbound access to the public Internet.
Answer: D
Explanation:
Reference:
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NEW QUESTION 21
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. employee
- B. admin
- C. User
- D. Supervisor
Answer: D
NEW QUESTION 22
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Communication Services
- B. Application Services
- C. Core Services
- D. Public Interface Services
Answer: C
NEW QUESTION 23
You can add more than one outbound route to the contact center.
- A. True
- B. False
Answer: A
NEW QUESTION 24
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings
- B. Admin > Account Settings > Organization Settings > Settings
- C. Admin > Account Settings > Organization
Answer: A
NEW QUESTION 25
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