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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Oracle B2C Service Architecture & Data Model | 20% | - Connect Common Object Model (CCOM) - RightNow Object Query Language (ROQL) - Custom Objects and Fields - Data Access and Security Model |
| Topic 2: Deployment & Troubleshooting | 5% | - Logging and Debugging - Deployment Process - Performance Optimization |
| Topic 3: Integration APIs | 25% | - Authentication and Security - Connect REST API - Connect for PHP - Connect Web Services for SOAP |
| Topic 4: Agent Desktop & Console Extensions | 15% | - Agent Scripting and Workflows - Console Customization - Desktop Add-ins using .NET |
| Topic 5: Customer Portal Customization | 35% | - Look and Feel Customization - Models, Controllers and JavaScript - Portal Framework and Deployment - Standard and Syndicated Widgets - Custom Widget Development |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
Within add-ins, web-service calls must be handled with care in order to avoid performance concerns.
Identify two ways to support maintaining a responsive agent interface when using Connect Web Services for SOAP from anadd-in.
- A. Implement a caching mechanism, and a data expiration mechanism, within your model to avoid duplicate network traffic.
- B. Identify your most common requests and pre-load those data in the getcontrol1 ( ) method of each of your add-ins.
- C. Update your user interface thread from your network-call thread to allow real time status updates.
- D. Implement a distinct model for each of your addins to avoid network contention.
- E. Run network calls within a separate thread to avoid locking the user interface.
Correct Answer: C 🗳️
The following C#.Net code is used during a chaining operation on an incident (some called methods are not shown).
- A. The suppressExternaiEvents option must always be set to true.
- B. The suppressRules option must always be set to true when chaining generic objects.
- C. Chaining with generic objects is not supported when using standard objects.
- D. The idspecified attribute of the ChainSourceld object should be true,
Correct Answer: C 🗳️
In a Widget Controller file, which is the correct way to capture the Contact ID (c_id) from the URL parameter, query the database to fetch contact details, assign contact details in the class variable, and access it in the view.php file?
A)
B)
C)
D)
- A. Option B
- B. Option D
- C. Option C
- D. Option A
Correct Answer: B 🗳️
A custom controller,ajaxCustom, has a function named getData( ).
What is the correct way to call the getData <) function via a URL request?
- A. /cc/ajaxCustom/getData
- B. /ci?ajaxCustom/getData
- C. /ci/ajaxCustom/getData
- D. /cc?ajaxCustom/getData
Correct Answer: B 🗳️
Which statement is true about the Knowledge API?
- A. In the customer portal framework, each unique visit by a user is tracked through the web session
- B. A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits forthe duration specified by the VISIT_MAX_TIME configuration value.
- C. A new interaction ID is automatically created as soon as an old ID expires.
- D. In thecustomer portal framework, each unique visit by a user is tracked through an interaction ID.
Correct Answer: D 🗳️
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