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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Create fit/gap analyses between requirements and OmniStudio capabilities - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
| Topic 2: FlexCards | 23% | - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
| Topic 3: Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples |
| Topic 4: OmniScript | 27% | - Identify business process step requirements and map them to OmniScript Components required to implement them - Validate developed OmniScript processes to ensure client expectation alignment - Explain the basic structure of an OmniScript |
Salesforce Certified Omnistudio Consultant Sample Questions:
Question 1
A banking client wants to display a list of recent transactions on a customer's profile. The display must be branded to match the bank's website and allow the agent to dispute a transaction directly from the list. What is the primary role of OmniStudio in this scenario?
A. Visualize data using Tableau.
B. Present guided steps using OmniScript.
C. Display interactive data using FlexCards.
D. Query data using Apex.
Question 2
Which element allows a user to retrieve data from a single field and display it in a dropdown list?
A. DataRaptor Extract Action
B. Calculation Action
C. Lookup
D. Select
Question 3
A company uses Expression Sets to determine product pricing. Due to the company's pricing schedules, there is always more than one Expression Set active at one time for a given date. In this scenario, how will the calculation engine select which Expression Set to run?
A. Date modified
B. Sequence
C. Date created
D. Rank
Question 4
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
- Approve
- Print for Review
- Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
A. OmnlScript with multiple Step elements
B. Salesforce list view with custom buttons/links
C. Single FlexCard with multiple actions
D. Multiple FlexCards with single action
Question 5
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
- Allow the user to enter contact and address information
- Require the user to enter age, gender, and optionally income bracket
- Compute a discount percentage per product based on the customer data
provided
- Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements? Choose 3 answers
A. FlexCard
B. OmniScript
C. Calculation Procedures and Matrices
D. OmniStudio Action
E. Integration Procedures
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: B,C,D |
Steward 
Norman 
Emmanuel 
Christine 
Norma 
Dale 
Kerwin 
Buck 
Murray 
Molly 
Camille 
Xavier 
Kent 
Olivia 
Basil 
Norton 
Kelly 
Mirabelle 
Merle 
Luther 
