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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Master Data and Configuration | - Configuration settings
|
| Topic 2: Planning and Dispatching | - Scheduling and optimization
|
| Topic 3: Mobile Field Service Execution | - Technician mobile application
|
| Topic 4: Integration and Extensions | - SAP integration scenarios
|
| Topic 5: Analytics and Reporting | - Operational reporting
|
| Topic 6: SAP Field Service Management Overview | - System architecture and components
|
SAP Certified - SAP Field Service Management Sample Questions:
Question 1
How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
Choose the correct answer.
A. Offering a hybrid model with SAP Cloud ERP Private
B. Reducing customer support interactions
C. Implementing enhanced cybersecurity measures
D. By offering free training sessions
E. Using existing marketing strategies
Question 2
What are some of the features available to technicians on the mobile apps?
There are four correct answers.
A. Recording planned/unplanned consumption of material/spare parts
B. Service workflows
C. Using smartforms/checklists
D. Recording efforts, expenses, and mileage
Question 3
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
A. True
B. False
Question 4
What kinds of checkout processes are supported?
There are two correct answers.
A. Save efforts
B. Complete smartform
C. Standard checkout (per activity)
D. Group checkout (for multiple activities under one service call)
Question 5
How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.
A. Providing financial incentives
B. By considering unique business requirements
C. By offering marketing insights
D. Through a structured customer service protocol
E. Offering continuous user training
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,B,C,D | Question 3 Answer: A | Question 4 Answer: B,D | Question 5 Answer: B |
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