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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 2: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 3: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 4: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 5: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 6: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 7: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 8: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 9: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
SAP Certified - SAP Field Service Management Sample Questions:
1. Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
A) SAP Community Members
B) SAP Expert Team
C) Marketing specialists
D) Customer support representatives
2. Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
A) True
B) False
3. What unique feature does Joule offer within the RISE methodology?
Choose the correct answer.
A) Advanced Financial Reporting
B) Customizable ERP solutions
C) Generative AI-Powered Transformation
D) 24/7 Expert Marketing Advice
4. What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.
A) Increasing marketing ROI
B) Enhancing customer retention
C) Reducing customer engagement
D) Supporting IT modernization projects
5. Which of the following are examples of when business rules can be used?
There are three correct answers.
A) Assigning a workflow to an activity
B) Attaching smartforms to activities
C) Customizing screen configurations
D) Sending notifications
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A,B,D |
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