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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Integration | 8% - 12% | - System Connectivity
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
What is the recommended browser for the screen configuration tool? Choose the correct answer.
- A. Firefox
- B. Microsoft Edge
- C. Internet Explorer
- D. Google Chrome
Correct Answer: D 🗳️
Which of the following things are part of the Field Service Mobile app? 'Choose Two correct answers.
- A. Skills
- B. Activities
- C. Service Calls
- D. Projects
Correct Answer: B,C 🗳️
On what object do you do the mobile checkout process? Choose the correct answer.
- A. on an activity of type assignment
- B. an a service call
- C. on an activity of type meeting
Correct Answer: A 🗳️
As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.
- A. Create a follow-up activity from the Efforts page.
- B. Create a follow-up activity from the Smart fom page.
- C. Create a follow-up activity from the Expenses page.
- D. Create a follow-page activity from within the service call
Correct Answer: D 🗳️
You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on the navigation icon within the service call
- B. Click on the navigation icon within the home page.
- C. Click on the navigation icon within the activity
- D. Click on the navigation icon within the equipment
Correct Answer: C 🗳️
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