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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?

A) Predict customer lifetime value of an account.
B) Predict customer sentiment toward a promotion message.
C) Predict most popular products from new product catalog.

2. An Agentforce Specialist is tasked with analyzing Agent interactions, looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the Agentforce Specialist to achieve this?

A) Agent Event Logs dashboard.
B) AI Audit and Feedback Data dashboard.
C) User Utterances dashboard.

3. An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?

A) The records related to the prompt have not been selected.
B) A merge field has not been inserted in the prompt.
C) The prompt has not been saved and activated,

4. Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

A) Assign the Run Flows permission to the Agentforce Agent user.
B) Recreate the flow using the Agentforce agent user.
C) Assign the Manage Users permission to the Agentforce Agent user.

5. An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt.
Which feature in the Einstein Trust Layer best supports UC's need?

A) Data masking
B) Zero-data retention policy
C) Dynamic grounding with secure data retrieval

Solutions: