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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. Your company currently uses a legacy system, and has a 1:M relationship between opportunity and contacts. Now that your company has purchased Oracle Fusion CRM, you have been asked to import the legacy data.
How should the flat file be arranged in order to successfully import all of the legacy data into oracle Fusion CRM?

A) Each set of contact data should be imported from a separate flat file
B) Create a data set for each contact and include them all on the same opportunity line.
C) 1:M relationships cannot be directly imported into Oracle Fusion CRM.
D) Create a data set for each contact and include them on different lines; the opportunity data should be included only for the primary contact.
E) Create a data set for each contact and include them on different lines; the opportunity data should be included at the beginning of each line.

2. A company has deployed Fusion Lead Management and would like to use the Assessment templates to gather additional information from the customer. The template administrator has created an Assessment template with the questions, response score, and rating for lead follow-ups and has activated the template for sales learn usage. The sales team has suggested some changes to the template.
Identify three parameters that a template administrator can update for the active Assessment templates.

A) Template Version
B) Remove Questions
C) Question Text correction
D) Response Description
E) Question Sequencing Change

3. You are configuring the Sales Assignment Manager based on resource candidates and credit allocation candidates. In your company, resources change frequently but credit allocation is more stable. You a currently deciding how to set the Fusion cache values.
Select the true statement based on this scenario.

A) Oracle Fusion Objects are not cached; therefore no cache configuration is necessary.
B) This scenario can't be accomplished because it is not possible to have multiple candidate objects for one owner object.
C) Oracle Fusion cache refresh is set at the Candidate Object level, but must be the same across all levels; because resources change frequently, the cache should be updated daily.
D) Oracle Fusion cache refresh is set at the Owner Objectlevel because resources change frequently;the Sales cache should be updated daily.
E) Oracle Fusion cache refresh is set on individual candidate objects; Resource should be set to dally but Credit Allocation might be set to weekly.

4. A sales manager has been assigned to develop a competitor management program in his organization, with the primary objective of ensuring that his Sales organization has 360 degree view of its competitors. Select the two activities that the sales manager would perform in Oracle Fusion Competitor Management functionality.

A) Design and build a Plan for how to tackle competitor threats in a sale.
B) Capture Win/loss Reasons at various opportunities.
C) Identify and manage Competitor Presence in industries and geographies.
D) Manage activity thresholds.
E) Identify and manage internal Experts within his sales organization.

5. After successfully performing a test import of customer data, you realize that you have forgotten a key field. Which two steps can be performed to edit the import mapping information?

A) Navigate the manage Import Activities dashboard and drill down the hyperlink in the status column. Download the attachment in the mapping column. Edit the attachment by using a text editor. Upload the new mapping.
B) Navigate to the manager import Activities dashboard and drill down on the hyperlink in import mapping column. Add the new field.
C) Navigate to the task: Manage File Import Mappings. Search for the correct mapping and add the new field.
D) Navigate to the task: Edit customer Mappings. Search for the correct mapping and add the now Field.
E) Navigate to the Manage Import Activities dashboard and drill down on the hyperlink in the import activity's Name column. Add the new field.

Solutions: