Training Course for the ITIL Practitioner Exam
If you are intending to engage a qualified trainer, ITIL extends preparation through the AXELOS’ ATOs. These are organizations that have been approved to provide official tutoring. One way that they do it is by the in-classroom program (physical or virtual) that runs for 1.5 days. In case you cannot manage to attend classes, you can select the distance learning path.
Certification Path
The PeopleCert ITIL Practitioner Exam certification includes only one ITIL Practitioner certification exam.
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Ability to Apply the CSI Approach: This module checks the expertise of the applicants in the following:
- Utilizing the CSI approach tools and techniques in a specific context
- Applying the CSI approach to a specific context. The examinees should demonstrate a comprehension of the critical competences, guiding rules, and scientific method
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
ITIL ITIL-Practitioner日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Practical Application and Case Studies | 15% | - Applying concepts to real-world scenarios - Integrating ITIL practices |
| Topic 2: Communication and Measurement | 15% | - Metrics and measurement frameworks - Effective communication planning - Reporting and using data |
| Topic 3: Continual Service Improvement (CSI) Approach | 25% | - Adapting and adopting ITIL - CSI model and steps - Improvement initiatives |
| Topic 4: Key Concepts and Guiding Principles | 25% | - Four dimensions of service management - Nine ITIL guiding principles - ITIL service management concepts |
| Topic 5: Organizational Change Management | 20% | - Change management principles - Stakeholder engagement - Overcoming resistance to change |






