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EXIN ITIL Foundation Sample Questions:

1. What BEST describes the value of service transition to the business?

A) It provides quick and effective access to standard services
B) It supports the creation of a catalogue of services
C) It results in higher volumes of successful change
D) It leads to gradual and continual improvement in service quality

2. Access management is responsible for implementing policies defined in which process?

A) Problem management
B) Service portfolio management
C) Information security management
D) Change management

3. What processes represent the scope of financial management for IT services?

A) Budgeting, costing and charging
B) Cost models and invoicing
C) Charging, accounting and billing
D) Budgeting, accounting and charging

4. What is the primary focus of component capacity management?

A) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

5. Remediation planning is a key part of which process?

A) Capacity management
B) Availability management
C) Financial management for IT services
D) Change management

Solutions: