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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Error handling and troubleshooting procedures - System monitoring and performance tuning |
| Topic 2: System Installation and Configuration | - Core system configuration and integration - Installation prerequisites and environment setup |
| Topic 3: Campaign Management | - Campaign creation and configuration - Outbound dialing strategies and optimization |
| Topic 4: Reporting and Administration | - User administration and security roles - Reporting tools and analytics |
| Topic 5: Avaya Proactive Contact Architecture | - Dialing modes and campaign processing flow - System components and deployment architecture |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)
- A. Completion Code 98 and 19 are associated with Agent Owned Recall.
- B. If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
- C. If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
- D. There can be more than one shadow job configured per calling list.
- E. Supervisors have to start the shadow jobs at the start of the day.
Which tool is used to obtain the operation status of the acdmon binary?
- A. adump
- B. aodsnapdump
- C. dunup_tool
- D. acdsnapshot
What does Native Voice and Data Transfer do?
- A. Transfer voice and data from an outbound job to an outbound job.
- B. Transfer voice and data from an outbound or blend Job to a blend or inbound job.
- C. Allow a Supervised Transfer to a Supervisor's phone.
- D. Allow a Blind Transfer to a Supervisor's phone.
On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?
- A. Agent Monthly
- B. Administrative
- C. Agent
- D. Job
A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)
- A. lines configured in dgswitch.cfg
- B. MAXHIDSLOTS in master.cfg
- C. PORTS in master.cfg
- D. OPERATORS in master.cfg
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