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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Unified Communications and Collaboration Design | - UC Applications
|
Avaya Midsize Solution Design Sample Questions:
1. In an IP Office environment, which two can be run on the Vantage device? (Choose two.)
A) Avaya Equinox Attendant
B) Avaya IX Workplace Client
C) IP Office Web Client
D) Vantage Connect Client
2. Your customer wants WIFI connectivity.
What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?
A) J129
B) J139
C) J179
D) J169
3. Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?
A) J129
B) 1100 Series
C) DECT R4
D) 1200 Series
4. In Powered by Offer, when Is Fallback Twinning to an external device provided?
A) When the mobile device loses contact with the IP Office In the cloud data center
B) When the IP Office phone loses contact with the IP Office In the cloud data center
C) After the mobile device rings an administer-able number of rings.
D) When simultaneous mode for the IP Office user is not available
5. Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?
A) Avaya one-X Communicator for Mac
B) Avaya Communicator for IOS
C) Avaya one-X Communicator for Windows
D) Avaya Communicator for Windows
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |






