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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Status, Troubleshooting, and Alarm Management | - ISDN/PRI troubleshooting and alarm handling - System Status Application monitoring - System Monitor and debug tools - VoIP troubleshooting (latency, jitter, lag) |
| Topic 2: Integrated System Logging and Network Diagnostics | - System logging and event analysis - Network diagnostics using tools such as Wireshark |
| Topic 3: Understanding of Avaya IP Office Platform and Security Administration | - Core platform components and architecture - Session Border Controller and SIP security concepts - Security administration and service users |
| Topic 4: Data Backup, Restoration, and System Upgrades | - System restoration and recovery processes - Backup strategies and procedures - Upgrade planning and execution |
| Topic 5: Call Flow Configuration and System Monitoring | - ARS short codes and routing control - Incoming Call Routes (ICR) and call handling - System Status Application (SSA) usage - SIP line behavior and en bloc dialing |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. When logging in to IP Office Security Settings for the first time using the Manager Application, the default user name is "security".
What is the default password?
A) securitypwd
B) administrator
C) default
D) security
2. When monitoring the IP Office system using the System Status Application (SSA), which of the following information is NOT displayed by default?
A) The CPU and memory utilization of the IP Office system.
B) The software version and patch level of the IP Office system.
C) The number of active calls and the call status on the IP Office system.
D) The current time and date of the IP Office system.
3. When you connect to the Avaya IP Office™ using System Monitor, the time, date, and IP address of the system you are connected to is displayed.
Which additional key piece of information is displayed?
A) the time the system has been up since the last reboot
B) the name of the last user to connect to the system using System Monitor
C) the last time any changes were made to the system
D) the date of the last system upgrade
4. Which application allows users to access their own recordings within Media Manager?
A) Web Self Recordings
B) Web Self Administration
C) Web Self Media Manager
D) Web Self Management
5. To grant a user access to the SSA tool for advanced system monitoring and troubleshooting, which specific security rights group must the user be a member of?
A) Admin System group
B) System Status group
C) Maint Admin group
D) Installation group
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |






