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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

A) Supervisor Chart
B) Agent Maps
C) Bill Board collection
D) Call by Call Display

2. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Short Message Service
B) Web Communication
C) Instant Messaging
D) Voice Mail

3. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Enhanced Contact Recording
B) Avaya Basic Contact Recording
C) Avaya Contact Recording
D) Avaya Contact Recording Advanced

4. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The salaries of the executives In the meeting
B) The Avaya solutions and services Avaya could offer
C) The design diagram for discussion with customer
D) The model numbers of the existing contact center equipment

5. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Support
B) Avaya technical staff
C) Avaya Professional Services
D) Avaya Development team

Solutions: