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Candidates for the MS-740 certification exam should have a good understanding of the Teams platform and its various features, as well as experience troubleshooting issues with Teams. They should also have a solid understanding of networking concepts and protocols, as well as experience with Microsoft Azure Active Directory and Microsoft 365.
The Microsoft MS-740 exam covers a range of topics related to troubleshooting Microsoft Teams, including identifying and resolving issues with audio and video conferencing, managing user access and permissions, understanding network and connectivity issues, and troubleshooting issues related to the Microsoft Teams client. Additionally, the exam also covers topics related to PowerShell scripting, which is an essential skill for IT professionals who work with Microsoft Teams.
Microsoft MS-740: Troubleshooting Microsoft Teams Exam is an essential certification for professionals who are responsible for managing and troubleshooting Microsoft Teams. MS-740 exam validates a candidate's understanding of Microsoft Teams troubleshooting methodologies and techniques. Troubleshooting Microsoft Teams certification is highly valued in the IT industry and can enhance the credibility and reputation of professionals. With the right preparation and training, candidates can pass the exam and earn the "Microsoft Certified: Teams Administrator Associate" certification.
NEW QUESTION # 42
You are managing a Microsoft Teams environment. You assign Audio Conferencing licenses to users. You configure a bridge number for the audio-conferencing bridge.
The audio-conferencing bridge number does not appear in meeting invitations that users create by using Microsoft Outlook.
You need to provision a new conferencing bridge number.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/set-up-audio-conferencing-in-teams#step-2-get-and-assign-licenses
NEW QUESTION # 43
You support a Microsoft Teams environment for a company.
You need to troubleshoot Teams app installation failures and update issues for users. What should you review? To answer, select the appropriate log in the answer are a. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 44
A company uses Microsoft Teams licenses and mailboxes that are hosted on-premises.
Employees do not have access to Teams calendars.
You need to resolve the issue.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://techcommunity.microsoft.com/t5/exchange-team-blog/configuring-teams-calendar-access-for-exchange-on-premises/ba-p/1484009
NEW QUESTION # 45
UserA works at CompanyA and UserB works at CompanyB. CompanyA configures Microsoft Teams to use
Islands mode. CompanyB configures Teams to use TeamsOnly mode. UserA sends a Teams message to
UserB.
UserB receives the message. The following notification displays:
UserB selects the Continue your conversation here link. The following message displays in the new chat
window:
You need to provide a solution so that the two users can successfully communicate with each other.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Add UserB domain to the allowed list.
- B. Ask UserB to sign out and sign in to Teams.
- C. Ask UserA to use Skype for Business to chat with UserB.
- D. Ask UserA to change their coexistence mode to TeamsOnly.
- E. Ask UserB to use Skype for Business to chat with UserA.
Answer: D,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoperability
NEW QUESTION # 46
You need to resolve the issue reported by User4.
How should you resolve the issue? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 47
A company is using Microsoft Teams.
The company reports that employees are using a specific GitHub application in Teams. Employees must not be allowed to use the application.
You need to block the application.
What should you do?
- A. Launch the Azure Active Directory (Azure AD) admin center and then select the Enterprise applications page.
- B. Launch the Azure AD admin center and then select the Azure Active Directory - App registrations page.
- C. Launch the Microsoft Teams admin center, expand Teams apps, and then select the Manage apps page.
- D. Launch the Microsoft 365 compliance center and then select the Catalog page.
Answer: C
NEW QUESTION # 48
You need to resolve the issue reported by User4.
How should you resolve the issue? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 49
A company wants to use the Microsoft Call Quality Dashboard (CQD) to monitor and investigate calls.
You need to provide guidance on how to use the CQD.
Which action can you perform by using the CQD? To answer, drag the appropriate responses to the statements. Each response may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide
NEW QUESTION # 50
You are administering a Microsoft Teams environment for a company.
A producer deletes a live event from a Teams calendar. The producer must access the recording, attendee engagement report, and Q&A report for the live event.
You need to retrieve the resources for the producer.
Where should you look for the resources?
- A. Microsoft Stream
- B. OneDrive for Business
- C. Microsoft 365 admin center
- D. Teams admin center
Answer: C
NEW QUESTION # 51
UserA works at CompanyA and UserB works at CompanyB. CompanyA configures Microsoft Teams to use Islands mode. CompanyB configures Teams to use TeamsOnly mode. UserA sends a Teams message to UserB.
UserB receives the message. The following notification displays:
UserB selects the Continue your conversation here link. The following message displays in the new chat window:
You need to provide a solution so that the two users can successfully communicate with each other.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Add UserB domain to the allowed list.
- B. Ask UserB to sign out and sign in to Teams.
- C. Ask UserA to use Skype for Business to chat with UserB.
- D. Ask UserA to change their coexistence mode to TeamsOnly.
- E. Ask UserB to use Skype for Business to chat with UserA.
Answer: D,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoperability
Topic 2, Contoso, Ltd
Current environment
Active directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Network environment
All traffic is routed through a VPN solution.
Average network bandwidth on Wi-Fi is 3.2 mbps.
Microsoft 365
You assign all employees a Microsoft Office 365 E5 license. You enable the following services for all users:
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft OneDrive for Business
Azure AD dynamic group membership
Azure Active Directory (Azure AD)
Microsoft Teams
The Microsoft Teams upgrade policy is set to Islands coexistence mode.
Requirements
Calling
You must create auto attendants and call queue groups for the sales department and the support department. You must configure the following numbers:
Sales department employees must be able to dial international numbers. Other department employees must be prevented from dialing international numbers.
The secondary number for the sales department must always be displayed whenever a sales department employee makes an outbound call.
Calls to support team members must be distributed in such a way that each agent gets the same number of calls.
Emergency calling
You must configure the following normalization rules for emergency calls:
Sales department users need to use 4-digit extension calling.
Support department users need to use 5-digit extension calling.
All local calls for Redmond (country code and region code is +1425) should be dialed without having to put the +1425 in front of the number.
Security
You must implement dynamic group membership and use the department's attribute.
Users must change their password every 60 days.
You must implement a new security policy that has the following requirements:
Only guest users from the approved partner domains must be allowed to connect to collaborate by using Microsoft Teams.
Guest users must be prevented from inviting other guests.
Guest users must be prevented from making private calls.
The sales and the technical support department should be able to dial out using the corresponding number.
Guest users should only be allowed to chat from their own accounts.
Teams channels
Teams and channels must meet the following compliance requirements:
Each team must expire 365 days after it is created.
All team content must be deleted when the team expires
An administrator must be able to restore deleted team content within 30 days.
Group names must not change once they are created.
Meetings and live events
You identify the following requirements for meetings and live events:
All meetings facilitated by employees must be hosted on Microsoft Teams.
Guest users must be able to join live events.
Guest users must always wait in a meeting lobby.
Employees must always bypass the meeting lobby when they join meeting by using the Microsoft Teams client.
You must record all live events.
Issues
User1
User1 starts an important meeting by using Microsoft Teams. The call drops unexpectedly. User1 provides you with the following log data after reproducing the issue:
User2
Administrators report that User2 can sign in to Teams. Most policies are assigned to User2, but you are not able to assign a phone number to User2. You run the following PowerShell command and review the output:
User3
User3 reports an authentication issue while signing in to Teams. You troubleshoot the issue by reviewing the Teams desktop app logs. You identify the following authentication error message:
0xCAA82EE7 The server name could not be resolved.
User4
User4 reports that they receive multiple email messages about missed chat conversations.
Sales team
You create a Team named Test is used by the sales team.
All users report that an error message displays when they view the Files tab in the general channel for the team.
You view the following error in the debug logs:
2021-05-14T14:56:54.001Z Err items-view error:
singleOperationHandler.spFolderItemSet.getItems - File Not Found.
Conditional Access policy
Users report a variety of issues accessing resources. You run the following PowerShell cmdlets:
$CA = Get-AzureADMSConditionalAccessPolicy -Identity
$CA.ToJson()
You review the output from the cmdlets:
Teams performance
After recent network changes, users report the following issues that impact all users:
Messages arrive to recipients after significant delays.
The Teams app loads slowly.
The quality of audio and video during meetings is poor.
Calls drop unexpectedly and it takes a long time to rejoin meetings.
You review the following log entries:
NEW QUESTION # 52
An administrator for a tenant in Australia assigns direct routing numbers to cloud auto-attendants (AA).
Whenever a call is received by an AA, there is a delay of more than 10 seconds before the welcome message
plays.
You need to review the SBC logs to determine the cause of the delay.
Which log entry identifies the cause of the delay?
- A. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.2
- B. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASSE.1
- C. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.1
- D. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.USEA.1
Answer: A
NEW QUESTION # 53
An organization has E5 licenses without audio conferencing.
When a user sends a chat message from the Microsoft Teams desktop app the messages are not delivered to recipients. When the user sends a chat message by using the Teams mobile app the messages are delivered.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Sign out of Teams and the sign back in to Teams.
- B. Update the Teams desktop app to the latest version.
- C. Deactivate and reactivate the user's Teams license.
- D. Clear the Teams app local cache and the Windows credentials cache.
Answer: A,B,D
Explanation:
Topic 1, Fabrikam
Current environment
Active Directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Microsoft 365
You assign all employees a Microsoft Office 365 E3 license. Fabrikam has recently migrated from Skype for Business server to Microsoft Teams.
Network environment
The company uses a combination of IPv4 and IPv6 addresses.
Calling
The company plans to use a Session Border Controller (SBC) connected to Phone System Direct Routing for their telephony solution. The company registers the SBC domain name, sip.contoso.com, in as tenant domain.
Requirements
Emergency calling
You must configure a tenant trusted IP list for emergency address locations.
Security
Sales interns must not have the ability to share files in one-on-one chats. Teams and channels must meet following compliance requirements:
You must create the following groups for teams and channels: Team Owners, Team Members and Team Visitors.
The Team Visitors group is for internal UserX that does not have access to the Private channels chats, but does have access to SharePoint sites for auditing the files within the private channels.
Channels for the different departments must not inherit permissions from the parent sites. Permissions for each channel must be unique.
ProjectNextGenApp
The R&D team has a private channel named ProjectNextGenApp. The members of the channel need to collaborate on files with an external user, but they do not want the external user to be able to read and send messages in the channel.
Legal department
You must ensure that users in the legal department can view the files uploaded by owners within one channel or access SharePoint.
Issues
CEO
The company's CEO reports that they do not receive notifications for chat messages in the desktop version of Microsoft Teams.
AdministratorA
AdministratorA is configuring Direct Routing. The administrator runs following PowerShell command to pair the SBC to the tenant or add the SBC from the Teams admin center.
The following error message displays:
Human resources manager
The human resources manager is unable to access the files in a Private channel named StaffRecruiters. He gets an error message when they select the Files tab that the Item does not exist or no longer available.
Audit team
Users who are part of the audit team report that they were unable to access the Files tab of a channel in the team. The following error message displays when they attempt to access files:
User1
User1 reports high CPU usage while using the Teams application and would like to know more on how Teams uses resources.
User2
User2 reports that automatic updates for the Teams client are not working.
User3
User3 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab. The following error message displays:
"This item might not exist or is no longer available."
User4
User4 reports that the following message displays when they navigate to the SharePoint Site for the private channel:
"Access denied"
User5
User5 has multiple groups and contacts but none of the groups or users appear in the Teams app. The Contact List Provider for User5 is listed as Unified Contact Store (UCS).
User6
User6 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab and receives the follow error message:
"This item might not exist or is no longer available."
Emergency calling
Users report that the Teams app does not display an emergency address in the calls section of client settings. No emergency address is listed when placing a call. You collect Teams debug logs from a user. A representative section of the log is shown below:
Reports
Users within the company report poor quality when they make Teams calls and dial telephone numbers. You must generate the following reports to troubleshoot the issues:
Report1: Show Public Switched Telephone Network (PSTN) calls for the last 28 days.
Report2: Compare usage and quality across users.
NEW QUESTION # 54
You are managing a Microsoft Teams environment.
Users report the following audio quality issues:
Voices sound robotic or are garbled.
Attendees cannot hear other participants well or at all.
You need to troubleshoot the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide
NEW QUESTION # 55
When users attempt to delete a private channel in a Microsoft Teams environment the following error message
displays:
You analyze the debug logs and see the following entry
Answer:
Explanation:
Explanation
NEW QUESTION # 56
A company uses Microsoft Teams.
The company defines the following normalization rule:
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 57
You need to troubleshoot the performance of Microsoft Teams. To answer, select the appropriate options in
the answer area. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 58
You are the administrator for an organization.
A user named User1 can communicate with User2 from an external domain by using chat. User1 is not able to add User2 to a team.
You need to ensure that User1 can add User2 to a team.
What should you do?
- A. Confirm whether the domain is in the external access allowed list.
- B. Enable external access.
- C. Enable guest access.
- D. Ask the administrator of the external domain to add your domain to their Allowed Domain list.
- E. Use the Microsoft Teams web app.
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/communicate-with-users-from-other-organizations#guest-access
NEW QUESTION # 59
You support a Microsoft Teams environment for a company. A member of a private channel reports that when they try to view files in the Files tab. the following message displays:
You need to recommend a solution to resolve the issue.
Which two recommendations can the member perform to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Set access permissions for the document library.
- B. Create a SharePoint address for the user.
- C. Remove and re-add the member to the channel.
- D. Unassign and re-assign the user SharePoint license.
Answer: B,C
NEW QUESTION # 60
A company uses Microsoft Teams. Polices are assigned to users.
Users cannot record or use captions in Microsoft Teams meetings, but they can record 1:1 calls. Users must be able to record and use captions in meetings, but they should not be able to record 1:1 calls.
You need to troubleshoot the assigned policies.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 61
A company assigns Microsoft 365 E3 licenses to all users. The company configures a Conditional Access
policy.
UserA initiates a one-to-one Microsoft Teams chat with UserB. UserA reports that they cannot share files with
UserB. All other users within the company can share files in one-to-one chats.
You need to resolve the issue.
What should you do?
- A. Assign UserA a Microsoft 365 E5 license to replace the E3 license.
- B. Check permissions and sign in access for UserA's OneDrive account.
- C. Disable and re-enable the SharePoint online license assigned to UserA.
- D. Turn off the Conditional Access policy for UserA.
Answer: B
NEW QUESTION # 62
A manager wants to review Microsoft Teams call quality metrics for all IT company employees.
You need to grant the manager access to the Microsoft Teams Call Quality Dashboard.
Which role should you assign to the manager?
- A. Teams Communications Support Specialist
- B. Teams Communications Administrator
- C. Teams Service Administrator
- D. Teams Communications Support Engineer
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles
NEW QUESTION # 63
You are managing a Microsoft Teams environment.
Users report the following audio quality issues:
Voices sound robotic or are garbled.
Attendees cannot hear other participants well or at all.
You need to troubleshoot the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide
NEW QUESTION # 64
A company has a Microsoft 365 subscription.
A user reports that they cannot add a guest user to a team.
You need to resolve this issue.
Which action you should perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoft-365/solutions/collaborate-as-team?view=o365-worldwide
NEW QUESTION # 65
You manage the Microsoft Teams environment for a company.
A private channel is deleted. After 20 days, the channel owner restores the channel to retrieve a file. A user reports that they cannot access the SharePoint site for the channel.
You need to restore the SharePoint site that is associated with the private channel.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Get-SPODeleteSite -IncludePersonalSite
2 - Restore-SPODeletedSite -Identity "<URL>""
3 - Navigate to the private channel in Microsoft Teams and...
NEW QUESTION # 66
A company assigns Microsoft 365 E5 licenses to its users.
A user reports that the Microsoft Teams dial pad is missing.
You run the Get-csonlineuser PowerShell cmdlet. You observe the results shown in the following exhibit:
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Assign a voice routing policy.
- B. In the Teams admin center, change the coexistence mode to Teams only
- C. Run the following PowerShell cmdlet: Set-CsOlineVoiceuser -identity -LocationID-telephonenumber
- D. Change the value of the Usagelocation option to US.
- E. Run the following PowerShell Cmdlet Set-CsUser -Identity <User UPN> -EnterpriseVoiceEnabled
$True
Answer: A,B,E
NEW QUESTION # 67
......
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