Free 365 Days Exam Updates C_C4H51_2405 dumps with test Engine Practice [Q10-Q25]

Free 365 Days Exam Updates C_C4H51_2405 dumps with test Engine Practice

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NEW QUESTION # 10
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

• A. OData
• B. SOAP
• C. RFC
• D. IDoc

Answer: A,B

NEW QUESTION # 11
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

• A. Mashup service
• B. Channel direction
• C. Ticket type
• D. Notification type
• E. Channel type

Answer: B,D,E

NEW QUESTION # 12
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

• A. Create territory hierarchy levels
• B. Remove the personal data from the business user
• C. Assign employee to an organizational unit
• D. Assign restriction rules

Answer: C,D

NEW QUESTION # 13
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

• A. Change field label
• B. Add a new UI Switch logic
• C. Add a new field
• D. Create a new URL mashup

Answer: A,C

NEW QUESTION # 14
Which model can be used for ABAP cloud-native development?

• A. The ABAP Cloud Development Model
• B. ABAP RESTful Application Programming Model
• C. The SAP S/4HANA Cloud Extensibility Model

Answer: B

NEW QUESTION # 15
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

• A. Absolute, counter-based
• B. Alternating, time and counter-based
• C. One time - no condition, time and counter-based
• D. One time, time and counter-based

Answer: B

NEW QUESTION # 16
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

• A. Service categories
• B. Fine-tuning
• C. Notifications
• D. Workflow distribution rules

Answer: D

NEW QUESTION # 17
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

• A. Cause category
• B. Warranty category
• C. Process category
• D. Incident category
• E. Maintenance category

Answer: B,C,E

NEW QUESTION # 18
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

• A. SLAS are not configured in fine-tuning.
• B. A workflow rule was not scheduled to trigger the determination.
• C. The determination rules have been configured, but not activated.
• D. SLAs are not activated in project scoping.

Answer: C,D

NEW QUESTION # 19
Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A. Full Access
• B. No Access
• C. Unrestricted
• D. Restricted
• E. Define Specific Restriction

Answer: A,B,D

NEW QUESTION # 20
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

• A. Text
• B. Warranty
• C. Maintenance plan
• D. Registered product
• E. Product

Answer: C,D,E

NEW QUESTION # 21
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

• A. Data sources
• B. Interactive dashboards
• C. Custom reports
• D. Standard reports
• E. Web service message monitoring

Answer: B,C,D

NEW QUESTION # 22
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

• A. Create a workflow rule.
• B. Maintain a reference date in the contract.
• C. Select the relevant scoping ques-tion.
• D. Maintain the fine-tuning activity for contracts.

Answer: A

NEW QUESTION # 23
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

• A. Custom fields
• B. Due Date
• C. Category
• D. Priority

Answer: B,D

NEW QUESTION # 24
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

• A. Implement the provided Hot Fix number.
• B. Report a ticket.
• C. Create an incident.
• D. Send an email to SAP Cloud Support.

Answer: C

NEW QUESTION # 25
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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 2	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 3	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 4	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 5	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 6	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

 

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