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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 2: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 3: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 4: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 5: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 6: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 7: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 8: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 9: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
SAP Certified - SAP Field Service Management Sample Questions:
1. What is the most common way to create master data in FSM?
Choose the correct answer.
A) Manual creation in the Master Data module
B) By bulk upload with the Data Loader
C) By integration with back-end systems
2. What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
A) IT and HR integration
B) Customer satisfaction levels
C) Marketing and sales process
D) Vision and execution
3. Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
A) Data API
B) Appointment Booking API
C) Query API
D) Mobile API
E) Service API
4. Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
A) True
B) False
5. What is the most common way to create master data in FSM?
Choose the correct answer.
A) Manual creation in the Master Data module
B) By bulk upload with the Data Loader
C) By integration with back-end systems
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A,B,C,E | Question # 4 Answer: B | Question # 5 Answer: C |
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