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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following are responsibilities of a Service Level Manager?
1.Agreeing targets in Service Level Agreements
2.Designing the service so it can meet the targets
3.Ensuring all needed contracts and agreements are in place

A) 1 and 3 only
B) All of the above
C) 1 and 2 only
D) 2 and 3 only

2. Which of the following is one of the primary objectives of Service Strategy?

A) To transform Service Management into a strategic asset
B) To provide detailed specifications for the design of IT services
C) To underscore the importance of services in the global economy
D) To design and build processes that will meet business needs

3. Data used to support the capacity management process should be stored in:

A) A configuration management system (CMS)
B) A capacity database (CDB)
C) A capacity management information system (CMIS)
D) A configuration management database (CMDB)

4. Which of the following is event management NOT used for?

A) Monitoring the status of configuration items
B) Recording and monitoring environmental conditions in the data center
C) Intrusion detection in the data center
D) Recording service desk staff absence

5. Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

A) Service Transition
B) Risk Management
C) Availability Management
D) IT Service Continuity Management

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