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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Headless
B) Navigation
C) Persistent
D) Panel

2. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A) Make sure that the Webex Contact Center agent is using valid credentials.
B) Authorize Webex CC Task integration in Webex Connect with valid credentials.
C) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.
D) Change the Webex Contact Center administrator account password.

3. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
B) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
C) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
D) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
E) Enable "State Synchronization" under Desktop > Webex App configuration.
F) Enable "Webex App Integration" under Desktop > Webex App configuration.

4. During troubleshooting, an engineer observes high packet loss affecting Webex meetings. Which symptom is MOST likely experienced by users?

A) Delayed voicemail synchronization
B) One-way audio and choppy media
C) Failed LDAP authentication
D) Incorrect call detail records

5. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Export Logs
B) Reports
C) Debug Console
D) Templates
E) Watchtower

Solutions: