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Huawei H19-321 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Presentation and Competitive Positioning | - Delivering effective presentations and demonstrations - Competitive analysis of service solutions |
| Topic 2: Presales Service Fundamentals | - Presales workflows and customer engagement basics - Role and principles of presales services |
| Topic 3: Customer Needs Analysis | - Translating requirements into solution options - Techniques for gathering and documenting customer requirements |
| Topic 4: Huawei Service Portfolio and Solutions | - Mapping services to customer scenarios - Overview of Huawei enterprise service offerings |
| Topic 5: Solution Design and Proposal Development | - Designing tailored service solutions - Developing service proposals and pricing considerations |
| Topic 6: Proof of Concept (PoC) and Handover | - Transition from presales to delivery teams - Planning and executing PoC activities |
Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:
1. Huawei Data Center L1 Integration Service quotation includes (multiple choice)
A) Self-developed equipment implementation
B) Project management services
C) Purchased parts and services
D) Risk money
2. Which service items in co-care gold maintenance services are responsible for the delivery of channel partners. (Multiple choice)
A) Service Support Plans & Reports
B) Remote support
C) On-site problem handling
D) Hardware support (7*24*4H).
E) On-site hardware replacement
F) Device health check
3. The objectives of the construction party's project management should meet the requirements of the contract, including () (multiple choice)
A) Progress target
B) Security management objectives
C) Quality objectives
D) Cost targets
4. What kind of data room is the IDS1000?
A) Building-style data room
B) Modular data room
C) Container data room
5. How many maintenance service packages does Huawei's original Hi-Care service include?
A) 9
B) 10
C) 7
D) 8
Solutions:
| Question # 1 Answer: A,B,C,D | Question # 2 Answer: A,C,E,F | Question # 3 Answer: A,B,C,D | Question # 4 Answer: C | Question # 5 Answer: A |






