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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Process and Implementation | 20% | - Quoting and registration procedures - Renewal and extension policies - Terms, conditions and eligibility rules |
| Customer Needs and Solution Matching | 25% | - TCO and ROI communication - Aligning ServiceOne to customer requirements - Identifying customer business and IT challenges |
| HP PPS ServiceOne Overview | 25% | - Delta update changes from previous version - ServiceOne value proposition and benefits - PPS portfolio positioning |
| Service Offerings and Coverage | 30% | - Care Pack services and contractual services - Warranty upgrades and extensions - Deployment and support services |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?
- A. 34%
- B. 44%
- C. 24%
- D. 14%
Correct Answer: B 🗳️
Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?
- A. HP Cirrus
- B. MySalesGuide
- C. HP Care Pack Central
- D. HP Attach Widget
Correct Answer: A 🗳️
A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
- A. HP Care Pack Services
- B. HP Deployment Services
- C. HP Custom Contractual Services
- D. HP Standard Contractual Services
Correct Answer: A 🗳️
Which statements help you discover needs of HP Contractual Services? (Select three.)
- A. Does the customer need to have one service agreement per serial number?
- B. Is there an RFP for services?
- C. Does the customer environment contain multi-vendor equipment to support?
- D. Would the customer benefit from an up-front payment?
- E. Is it to cover new equipment?
- F. Would the customer fleet support solution benefit from onsite engineers?
Correct Answer: B,C,F 🗳️
Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)
- A. Secure protection of sensitive data
- B. Increased staff productivity
- C. Removal of unplanned repair costs
- D. Reduced theft of computers and printers
- E. Support for users with efficient escalation process
- F. Efficient support of mobile users
Correct Answer: B,C,E 🗳️
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