Avaya 74970X Q&A - in .pdf

  • 74970X pdf
  • Exam Code: 74970X
  • Exam Name: Avaya Oceana® Solution Support Exam
  • Updated: Oct 01, 2026
  • Q & A: 68 Questions and Answers
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Avaya 74970X Exam Syllabus Topics:

SectionObjectives
Interaction Management- Inter-component Interaction Routing
- Interaction Logging and Tracing
- WorkRequestIds, Context and Contact Identifiers
Component Support Operations- Call Server Connector (CSC) Support
- Unified Agent Controller (UAC) Support
- Orchestration and Resource Controllers (ORC)
Avaya Oceana Solution Overview- Engagement Designer (ED) Workflows
- Architecture and Core Components
- Role of Unified Collaboration Model (UCM)
Support and Troubleshooting- Log Location Analysis for Core Components
- Troubleshooting UAC / UCM Connections
- Debugging Email, Webchat and SMS Flow Issues

Avaya Oceana® Solution Support Sample Questions:

Question #1

Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

  • A. ED allows you to deploy both old and new ED workflows In the ED without any problems.
  • B. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
  • C. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
  • D. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

  • A. Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
  • B. Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
  • C. Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
  • D. Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #3

A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

  • A. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
  • B. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
  • C. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
  • D. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

  • A. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
  • B. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
  • C. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
  • D. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

  • A. Set the login level to FINE to see error messages.
  • B. Under Filters, choose the level, and then select Add Filter Error.
  • C. By default all the errors are highlighted in Kibana.
  • D. Add a custom filter type error, and then add this filter in selection criteria.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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