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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Configuration | - User and role management
|
| Installation and Deployment | - System installation procedures
|
| Maintenance and Troubleshooting | - System monitoring and diagnostics
|
| Solution Architecture and Components | - Avaya Contact Center Control Manager architecture overview
|
| Security and Compliance | - Security configuration
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)
A) The databaseusername was not configured correctly.
B) The database passwordwas notentered correctly.
C) The CallRecorded wasnot added to the location.
D) The web service userpassword was not configured correctly.
2. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)
A) Verify that the ACCCM CMS user database permissions on the CMS database.
B) Verify that the ACCCM script isinstalledon the CMS side.
C) Verify that a CMS Role is assigned to the agent.
D) Verily that the Synchronizer Server is running.
E) Verify that the correct ODBC versionisinstalledon the ACCCM server.
3. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?
A) CRN_CS
B) witness
C) ws_portal
D) ws_er
4. In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?
A) Internet Explorer 6,7 and 8
B) InternetExplorer7, 8and 9
C) Google Chrome 4.1
D) Mozilla Firefox3.6 with IEView Add on
5. You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?
A) The ACCCM contains the AES client functionality.
B) It is required unless the AES server is co-resident on the ACCCM server.
C) An AES Client is required on the ACCCM server.
D) The AFS clientis not compatible with ACCCM.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |






