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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Assign the relevant lightning pages to the energy company's service agent user profile
B) Configure the Energy and Utilities Contact Center Console available m the process horary
C) Configure custom OmniScripts and FlexCards to cover the requirements.
D) Configure a custom Salesforce Service Cloud console.

2. An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A) Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
B) OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
C) The Energy and Utilities Cloud data model is required for OmniStudio.
D) OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.

3. A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

A) Energy and Utilities Cloud for Digital Experience User
B) Energy and Utilities Base
C) Energy and Utilities Base Service
D) Energy and Utilities Base for Digital Experience Partner

4. consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

A) Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.
B) Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.
C) Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.

5. An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

A) A Velocity Picklist can be configured and related to Produc12 object
B) A picklist field can be added to the Prodoct2 object
C) A picklist attribute can be configured and associated to the base object type.
D) A picklist attribute can be configured and associated to each product individual^

Solutions: