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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Support and Troubleshooting | - Troubleshooting UAC / UCM Connections - Log Location Analysis for Core Components - Debugging Email, Webchat and SMS Flow Issues |
| Interaction Management | - WorkRequestIds, Context and Contact Identifiers - Interaction Logging and Tracing - Inter-component Interaction Routing |
| Component Support Operations | - Call Server Connector (CSC) Support - Unified Agent Controller (UAC) Support - Orchestration and Resource Controllers (ORC) |
| Avaya Oceana Solution Overview | - Architecture and Core Components - Engagement Designer (ED) Workflows - Role of Unified Collaboration Model (UCM) |
Avaya Oceana® Solution Support Sample Questions:
1. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?
A) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
B) PfPex14xShrmrqt2A8E7eIw
C) f785b56c-364f-4acf-9620-b723a6ca43c6
D) Eke6 qw3S2K-NyAKSJny6A
2. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?
A) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
B) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
C) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
D) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
3. A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?
A) In the System Manager on the Cluster Administration under Backup and Restore Job Status
B) In the System Manager on the Server Management
C) In the System Manager on the Server Administration under Backup and Restore Job Status
D) In the System Manager on the Avaya Breeze
4. Refer to the exhibit.
A) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
B) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
C) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
D) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
5. For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)
A) Install signed certificates for an Avaya Oceana deployment.
B) Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
C) Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.
D) Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
E) Load signed certificates for an Avaya Oceana deployment.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A,D |






