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Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Agility & Change Management | 10% | - Governance and deployment - Monitor performance and tuning - Iterative updates to decision logic |
| Topic 2: AI and Arbitration | 8% | - AI-driven prioritization - Action arbitration logic - Apply business levers |
| Topic 3: Next-Best-Action Concepts | 10% | - 1:1 customer engagement fundamentals - Customer Decision Hub overview - Always-on outbound essentials - Define starting population |
| Topic 4: Decision Strategies | 25% | - Integrate predictive models - Build and test decision strategies - Simulate and optimize outcomes - Implement eligibility and segmentation rules |
| Topic 5: Engagement Policies | 12% | - Manage customer journeys - Create engagement strategies - Define customer engagement rules |
| Topic 6: Actions and Treatments | 12% | - Design treatment strategies - Define and manage customer actions - Configure web and outbound offers |
| Topic 7: Contact Policies and Volume Constraints | 13% | - Set contact frequency limits - Control action overexposure - Manage outbound volume caps |
| Topic 8: Omnichannel Delivery | 10% | - Email and web channel integration - Real-time containers - Third-party distributor sharing |
