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Certification Topics Microsoft MB-910 Certification Exam
Our Microsoft MB-910 exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Project Operations (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
- Describe Dynamics 365 Sales (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe shared features (15-20%)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Integration with Microsoft Power Platform - Data management and reporting basics - Security and access control - Common features and navigation - Overview of Copilot in customer engagement |
| Topic 2: Describe Dynamics 365 Field Service | 15-20% | - Mobile app and offline functionality - Core features and scheduling capabilities - Work order lifecycle and resource management - Inventory and asset management |
| Topic 3: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Email marketing and customer journeys - Capabilities and use cases - Marketing forms, pages, and segments - Event management features - Integration with Copilot - Lead generation and qualification |
| Topic 4: Describe Dynamics 365 Sales | 20-25% | - Quote, order, and invoice lifecycle - Core capabilities and business scenarios - Business process flows - Sales accelerators and forecasting - Product catalog, price lists, and unit groups - Lead and opportunity management processes |
| Topic 5: Describe Dynamics 365 Customer Service | 20-25% | - Key components and use cases - Unified service desk and channels - Case management lifecycle - Knowledge base and entitlements - SLA and routing rules |
