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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Performance Evaluation and Improvement | - Continual service improvement (CSI) - Monitoring, measurement, and reporting |
| Service Lifecycle Processes | - Service delivery and control processes - Service design, transition, and operation |
| Service Management Planning and Implementation | - Establishing SMS implementation plan - Roles, responsibilities, and governance |
| Service Management System (SMS) Fundamentals | - Scope and application of IT service management system - ISO/IEC 20000 standard structure and principles |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
An organization that has an ISMS in place conducts management reviews at planned intervals, but does not retain documented information on the results. Is this in accordance with the requirements of ISO/IEC 27001?
- A. No, ISO/IEC 27001 requires organizations to document the results of management reviews
- B. Yes. ISO/IEC 27001 requires organizations to document the results of management reviews only if they are conducted ad hoc
- C. Yes. ISO/IEC 27001 does not require organizations to document the results of management reviews
Correct Answer: A 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Following a repotted event, an Information security event ticket has been completed and its priority has been assigned. Then, the event has been evaluated to determine If it is an information security incident, which phase of the incident management has been completed?
- A. Detection and reporting
- B. initial assessment and decision
- C. Evaluation and confirmation
Correct Answer: C 🗳️
Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the last paragraph of scenario 6, which principles of an effective communication strategy did Colin NOT follow?
- A. Appropriateness and clarity
- B. Transparency and credibility
- C. Credibility and responsiveness
Correct Answer: A 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
'The ISMS covers all departments within Company XYZ that have access to customers' data. The purpose of the ISMS is to ensure the confidentiality, integrity, and availability of customers' data, and ensure compliance with the applicable regulatory requirements regarding information security." What does this statement describe?
- A. The physical boundary of the ISMS scope
- B. The information systems boundary of the ISMS scope
- C. The organizational boundaries of the ISMS scope
Correct Answer: C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on the scenario above, answer the following question:
According to scenario 1. to detect (1)____________________________, Antiques should have implemented (2)
- A. (1) Technical vulnerabilities. (2) network intrusions
- B. (1) Intrusions on networks. (?) an intrusion detection system
- C. (1) Patches. (2) an access control software
Correct Answer: B 🗳️
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