ISQI DTFL_Syll2.0 Q&A - in .pdf

  • DTFL_Syll2.0 pdf
  • Exam Code: DTFL_Syll2.0
  • Exam Name: Design Thinking Foundation Level
  • Updated: Oct 25, 2026
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  • Exam Name: Design Thinking Foundation Level
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  • Exam Code: DTFL_Syll2.0
  • Exam Name: Design Thinking Foundation Level
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ISQI DTFL_Syll2.0 Exam Syllabus Topics:

SectionWeightObjectives
Design Thinking Approaches20%- Design Thinking macro and micro processes
  • 1. Problem space
    • Macro process: Empathise and Define
    • Micro process: Investigate, Model and Evaluate
  • 2. Solution space
    • Macro process: Ideate, Prototype and Test
    • Micro process: Ideate, Make and Check
- Design Council approach
  • 1. Three H approach
    • Head: Problem solving
    • Heart: Humanity centred
    • Hand: Practical skills
  • 2. Double Diamond model
    • Discover
    • Define
    • Develop
    • Deliver
- Stanford d.School five-stage approach
  • 1. Test
    • 2. Ideate
      • 3. Prototype
        • 4. Empathise
          • 5. Define
            Introduction to Design Thinking10%- Design Thinking mindset
            • 1. Customer centricity
              • 2. Experimentation
                • 3. Collaboration
                  • 4. Creativity
                    • 5. Outcome focus
                      - Rationale for Design Thinking
                      - Nature and characteristics of Design Thinking
                      Design Thinking Techniques40%- Techniques applied within the Double Diamond stages
                      • 1. Develop
                        • Service blueprint
                        • Assumption reversal
                      • 2. Deliver
                        • High-fidelity and low-fidelity prototyping
                        • Feedback capture grid
                        • A/B testing
                      • 3. Discover
                        • Service safari
                        • Empathy map
                      • 4. Define
                        • Customer journey map
                        • Problem framing
                      - Generic Design Thinking techniques
                      • 1. Storyboarding
                        • 2. User role and persona analysis
                          • 3. Focus groups
                            • 4. Brainstorming and brainwriting
                              Fundamental Design Thinking Practices15%- Empathy and perspective analysis
                              - Research and investigation
                              - Validation
                              - Visualisation
                              - Iteration and continuous learning
                              - Experimentation and prototyping
                              - Divergent and convergent thinking
                              - Assumption identification and testing
                              Implementing Design Thinking15%- POPIT elements required to support Design Thinking implementation
                              - Organisational culture using the Culture Pyramid
                              - Cultural aspects that inhibit or enable Design Thinking
                              - Relationship between organisational culture and Design Thinking
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