Topics of Certified Implementation Specialist - Field Service Management (CIS-FSM) Exam

Topics of CIS-FSM exam dumps are as follows:

Field Service Management Fundamentals

• Reporting & Performance Analytics for Field Service
• Scheduling and Dispatch
• Data Collection Process, Widgets, and Dashboards
• Work Order Management
• Appointment Booking
• Planned Maintenance for Field Service
• Map Pages
• Field Agent Activities (Mobile & Desktop)

Implementation Planning

• Field Service Management Solution
• Field Service Industry Good Practices
• Field Service Management Implementation Good Practices

Implementing Field Services Processes

• Configuring Field Service Business Process, Assignment, and Add-ons
• Configuring Field Service Mobile
• Foundation Data
• Configuring Time Recording
• Configuring Work Order Creation
• Optimizing Scheduling, Dispatch, and Inventory Operations

Field Service Management Engagement Readiness

• Planning (i.e. MID Server Requirements and Specifications)
• Field Service Management Solution (i.e. Business Value, Definition, Positioning)
• Operationalizing IT (i.e. MID Server and Field Service Management Dashboards, Benefits)

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When installed and working, ServiceNow Field Service Management is an excellent method for tracking the status and health of your corporate network. You can automate a mix of both routine and advanced device knowledge to populate your CMDB. With a well-populated CMDB, machine reporting becomes more accurate, insightful, and relevant to important business decisions. Improving the infrastructure further with Orchestration to automate system adjustments and upgrades and Service Mapping to determine the dependencies and effect of service outages will turn the company dramatically by reducing any instances of resolution time.

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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-fsm-blueprint.pdf

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ServiceNow CIS-FSM Exam Syllabus Topics: