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BlackBerry 10 Support Specialist Sample Questions:

1. When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?

A) With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.
B) Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
C) In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.
D) Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.

2. For which one of the following does the user have to remove the battery to insert/change?

A) SDCard
B) NFC Card
C) CDMA Card
D) SIM Card

3. Which of the following is a valid way to delete user installed applications?

A) Connect the BlackBerry 10 (BB10) Device using USB and use the BlackBerrylinkto delete applications.
B) Tap and hold on any application on the home screen to be able to delete or move an application.
C) Use the BlackBerry Link to delete applications using the Wi-Fi link.
D) Use the BlackBerry Desktop Manager to delete applications.

4. Where can a user edit folder redirection on a new BlackBerry 10 (BB10)?

A) BlackBerry Hub settings
B) Accounts in System Settings
C) System Settings Notifications
D) BlackBerry Balance

5. What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?

A) BlackBerry Resource Kit
B) BlackBerry Help
C) BlackBerry Knowledge Base
D) BlackBerry Expert Support Center

Solutions: