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Avaya 46150T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Unified Communications & Collaboration | - Voice, video, and messaging integration
|
| Topic 2: Avaya Midmarket / Midsized Solutions Overview | - Solution architecture for midsized enterprises
|
| Topic 3: Avaya IP Office Solutions | - IP Office features and configuration
|
| Topic 4: Contact Center Solutions for Midmarket | - Avaya Contact Center Select (ACCS)
|
| Topic 5: Solution Design and Customer Requirements | - Customer needs analysis
|
Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?
- A. Report creation
- B. Supervisor actions
- C. Live monitoring
- D. Inbound email processing
- E. Web communications
Correct Answer: D 🗳️
A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?
- A. Scalable
- B. Secure
- C. Modular
- D. Simple
- E. Resilient
Correct Answer: C 🗳️
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Improve the customer experience
- B. Grow my business
- C. Increase profitability
- D. Add secure mobility features
- E. Meet the UC needs of road warrior employees
Correct Answer: B,C 🗳️
You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________
- A. Less than 4 hour
- B. Less than 1 hour
- C. 1 day
- D. 1 week
Correct Answer: C 🗳️
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