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Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Support | 20% | - Troubleshooting common issues - Diagnostic tools, logs and monitoring utilities - Problem isolation and resolution |
| Topic 2: Maintenance and Operations | 20% | - Backup and restore procedures - System updates, patches and upgrades - Monitoring, reporting and performance management |
| Topic 3: Solution Architecture and Licensing | 20% | - Deployment models, zones and system components - Licensing requirements and feature capacities - Avaya Experience Portal (AEP) and POM architecture overview |
| Topic 4: Installation and Deployment | 18% | - High availability and database installation - Installing AEP and POM components - Installation prerequisites and requirements |
| Topic 5: Configuration and Administration | 22% | - Email, SMS and multimedia integration - POM campaign setup and management - User account and access management - Call flow design and routing configuration - System configuration and settings |
Avaya Experience Portal with POM Support Certified Sample Questions:
What criteria should be used to identify relevant reports in a POM campaign?
Response:
- A. Historical data comparison
- B. Data source reliability
- C. Stakeholder requirements
- D. Frequency of report generation
Correct Answer: C 🗳️
What information does the AEP system log primarily record?
Response:
- A. Network setup configurations
- B. User access times and durations
- C. Financial transactions
- D. System errors and warnings
Correct Answer: D 🗳️
Which component is critical for managing call flows in Avaya Workplace Clients within TE?
Response:
- A. The web server
- B. The database server
- C. The media server
- D. The application server
Correct Answer: D 🗳️
What key component does POM utilize to ensure high availability and disaster recovery?
Response:
- A. Distributed management nodes
- B. Offline storage systems
- C. Load balancers
- D. Redundant data centers
Correct Answer: D 🗳️
How do you use logs to determine the cause of a connectivity issue in Avaya Workplace Clients?
Response:
- A. By counting the number of error messages
- B. By checking the color settings of the logs
- C. By analyzing timestamped entries during the issue occurrence
- D. By monitoring user access levels
Correct Answer: C 🗳️
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