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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Features | - Voicemail and messaging services - Auto attendants and hunt groups - Inbound and outbound call routing |
| Networking and SIP Integration | - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems - Firewall/NAT considerations for VoIP deployments |
| Maintenance and Troubleshooting | - Fault isolation and resolution procedures - Software upgrades and patch management - System monitoring and diagnostics tools |
| SME Communications System Overview | - Licensing and feature enablement concepts - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components |
| Installation and Configuration | - User, extension, and endpoint configuration - Initial system setup and provisioning - Trunk configuration (SIP / PRI / analog) |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)
- A. MS-SQL 2005/Express
- B. Microsoft .NET Framework 3.5 Family Updates
- C. MSDE 2000
- D. Microsoft C#
- E. DCOM service
The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?
- A. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
- B. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
- C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
- D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk without additional licenses? (Choose two.)
- A. Legacy Carrier Card
- B. ISDN-U
- C. IP 500 PRI-U
- D. PRI 24/30
- E. Voice Compression Module
Which two hunt groups support Forward Hunt Group Calls? (Choose two.)
- A. Sequential
- B. Longest Waiting
- C. Collective Call Waiting
- D. Collective
- E. Rotary
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. CCR Agent is checked on the user's telephony tab.
- B. All of the CCR licenses are being used.
- C. The CCR Agent is not an CCR administrator.
- D. The CCR agent is in After Call Work (ACW).
- E. The CCR Agent is not logged into the phone.
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