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ITILFND07: Roles – this subject covers the applicants’ skills in the area of responsibility awareness of the major roles in service management, which include:

• • Process owner;• Process manager;• Process practitioner.

ITILFND08: Technology and Architecture – the students will be evaluated based on their understanding of how service automation helps with expediting the processes of service management.

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ITIL Foundation Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITIL Foundation exam dumps will include the following topics:

• Understand the four dimensions of service management
• Know the purpose and key terms of 15 ITIL practices
• Understand the key concepts of service management
• Understand the activities of the service value chain, and how they interconnect
• Understand 7 ITIL practices
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the purpose and components of the ITIL service value system