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Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?

A) Create Custom Object records, eachwith its own child Service Appointment.
B) Create Work Order Line Items, each with its ownchild Service Appointment.
C) Create multiple Service Appointments, each with its own child task records.
D) Create multiple Service Appointments, each with its own child Work Order Line Item.

2. Universal Containers wants to ensure that Service Appointments are only assigned toActive Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

A) Match Fields
B) Required Resources.
C) Match Boolean
D) Preferred Resources

3. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A) The default drip feed setting is overriding the drip feed rate on a service territory.
B) Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
C) The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
D) The appointment status is going from Scheduled to Completed.

4. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

A) Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit
B) Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit
C) Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit
D) Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit

5. Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers

A) Configure customer preferences on the Service Resource record.
B) Configure and add excluded and required resource Work Rules to scheduling policies.
C) Configure resource preferences on the Account or Work Order.
D) Configure and add excluded and required resource business objectives to scheduling policies.

Solutions: