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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Optimization | - Analytics and performance tracking
|
| Topic 2: Configuration and Implementation | - Field Service setup and configuration
|
| Topic 3: Work Order Management | - Work order creation and lifecycle
|
| Topic 4: Scheduling and Dispatch | - Scheduling policies and constraints
|
| Topic 5: Field Service Fundamentals | - Field service business processes and use cases
|
| Topic 6: Mobile Workforce Management | - Salesforce Field Service Mobile App
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers products need to be traceable from the factory to customer sites. The products are installed using Disposable kits.
How should the Consultant configure this?
- A. Create the products as serialized inventory and the installation kits as unserialized inventory.
- B. Create the products and the installation kits as unserialized Inventory.
- C. Create the products and the installation kits as serialized inventory.
- D. Create the products and the installation kits as a single serialized product.
Correct Answer: A 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Universal Containers needs to track technical phone support and onsite work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
- A. Cases and Work Orders
- B. Parent/Child Work Orders
- C. Work Orders only
- D. Cases Only
Correct Answer: A 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
At Ursa Major Solar (UMS), installing solar panels requires three steps. The surface is prepped, the solar panels are installed, and the Electronics are installed to connect to the electrical grid. Each step can be completed by different resources and requires different technical Skills and parts. How should UMS make sure the appropriate skills and parts are associated to each installation step?
- A. Create a work type associated to the work order and create line Items for each step.
- B. Create a different work order and work type for each installation step.
- C. Create a different work type and work order line item for each step.
- D. Create a work order hierarchy with the same work type associated to each child work order.
Correct Answer: C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
At Ursa Major Solar, solar panel fix jobs take two resources to complete. The field service administrator creates a Crew record and assignsTwo technicians to the crew. What is the appropriate relationship among the technicians, work orders, and service appointments?
- A. Create one work order. Create one service appointment assigned to the service resource record of Type Crew.
- B. Create one work order. Create one service appointment assigned to the Service Crew record.
- C. Create one work order with two line items. Create one service appointment for each line item for each crew member.
- D. Create one work order. Create two service appointments, one for each service crew member.
Correct Answer: A 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships. How should the Consultant meet this requirement?
- A. Use the Assets without Products report.
- B. Use standard reports and reference the Parent Asset and Root Asset fields.
- C. Enable and customize the View Asset Hierarchy action.
- D. Create custom reports and reference the Parent Asset and Root Asset fields.
Correct Answer: D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
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