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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Design integration procedure that makes both request and returns the result to order Management.
B. Design for one callout each request and cache the identifier in memory
C. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
D. Use Data raptor technology to make the request and return the response to order management

Question 2

ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
B. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
C. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
D. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.

Question 3

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A. Create an orchestration plan and define a scenario for each top product offer
B. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
C. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

Question 4

A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A. By automatically balancing order processing tasks across multiple orchestration items
B. By automatically queuing the fulfillment request to retry according to predefined retry policy.
C. By automatically queuing the fulfillment request to retry according to fallout analysis report.
D. By automatically balancing order processing tasks across multiple orchestration queues

Question 5

T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
B. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
C. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
D. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

Solutions: