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Salesforce Certified Agentforce Specialist Sample Questions:

1. What is true of Agentforce Testing Center?

A) Running tests risks modifying CRM data in a production environment.
B) Agentforce Testing Center can only be used in a production environment.
C) Running tests does not consume Einstein Requests.

2. Universal Containers wants to assign agents to improve department efficiency. Which configuration ensures the right tasks are handled by the right agents?

A) SDR Agent for lead qualification, Service Agent for support tickets, Employee Agent for HR requests
B) Sales Coach Agent for lead and service Agent for HR requests, and Support tickets to ensure cases are available
C) One Service Agent to efficiently handle each of these scenarios, which reduces the number of agent types needed for support

3. After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team. Which key consideration should the Agentforce Specialist keep in mind for this deployment?

A) Assign the standard service actions to Agentforce Service Agent.
B) Assign the Agentforce for Service permission to the Service Cloud users.
C) Review and test standard and custom Agent topics and actions for Service Center use cases.

4. Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language. Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

A) Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.
B) Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold.
C) Access the Toxicity Detection log in Setup and export all entries where isToxicityDetected is true.

5. Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate responses?

A) Data Masking
B) Dynamic Grounding
C) Prompt Defense

Solutions: